Erin K. Chiou

Dr. Erin K. Chiou is an Associate Professor at Arizona State University whose research lies at the intersection of human factors, trust in automation, and human–AI interaction. Her work focuses on understanding how people develop, calibrate, and lose trust in automated and intelligent systems, particularly in safety-critical and decision-support contexts. She studies the impact of explainable AI, interface design, and accountability structures on human–agent teaming, with applications ranging from aviation and defense to healthcare and education. Dr. Chiou’s research emphasizes sociotechnical systems, examining how technological design, organizational context, and human cognition jointly shape system performance and safety outcomes. She has published extensively in leading venues such as the Journal of Engineering Education, Human–Computer Interaction, Behavior Research Methods, AI Magazine, and the Journal of Cognitive Engineering and Decision Making. Her work contributes to the design of trustworthy, human-centered AI systems that support meaningful human control and effective collaboration between people and intelligent agents.